Art you can wear anywhere

Privacy

Data privacy and security
For Lobster Charms data privacy is an elementary concern. We will ensure that your privacy is protected when using our online shop.

General
You can always visit the Lobster Charms Shop without providing any personal data. However, for us to provide specific services we need to process, and use, your person-related data. Lobster Charms adheres to all valid legal stipulations relating to data privacy, particularly the guidelines pursuant to the Data Privacy Act. Your data will only be collated, processed and used if you provide your consent for this or a legal provision allows us to process and/or use your data. To this end, only such data will be collated, processed and used that is required for the execution, and provision, of our services or such data that you voluntarily furnish us with.

What is person-related data?
The Data Privacy Act describes person-related data as particulars on the personal and factual details of a specific person. In particular, these include data such as your name, your address, your date of birth/age, your gender and your e-mail address.

For what purposes do we collate, process and use person-related data?
  • For the processing of orders, deliveries and services
  • For communicating with you on matters concerning Lobster Charms orders, products, services and marketing offers
  • For updating and maintaining our customer data
  • For the technical optimisation of our Website
  • To enable third parties to carry out logistical, technical and other services on our behalf.

What information do we collect?
Only information that you have provided us within our online shop or have passed onto us by other means will be collated, stored and processed. You also have the prerogative not to provide certain information – although this may prevent access for you to some of our offerings, services and products. Lobster Charms only accepts payments through our PayPal secure gateway. Your sensitive financial information is only stored on the PayPal payment gateway secure servers. Lobster Charms receives payment from our PayPal payment gateway without ever seeing your financial information.

Your data is transferred to us whenever,
  • You enter and send an order
  • Communicate with us by telephone, e-mail, fax or letter
  • You register to receive our newsletter

You can withdraw your permission for the use, processing and forwarding of your data for marketing purposes, write to us at:

Lobster Charms
1 Hamlin Street
Highlands North
2192
South Africa

or send us an e-mail at info@lobstercharms.com.

However, this does not apply to the data required for processing your orders. Once we have received your written withdrawal, we will not use, process or forward the relevant data for purposes other than processing your orders and we will discontinue sending you Lobster Charms marketing materials.

Newsletter
When you register for the Newsletter your first name, surname and e-mail address will be used with your permission for our advertising purposes. The Newsletter is circulated on our behalf by a service provider. You can unsubscribe to the e-mail Newsletter at any time. Each Newsletter contains a link which enables you to unsubscribe.

Do we forward person-related data to third parties?
To allow us to process your order as best we can, it is necessary for us to forward your data to third parties. For example, within the context of coordinating the dispatch of your order with our logistics partners.

How long is the data stored?
Only for as long as it is required for processing our services or legal stipulations require.

How do we protect your data?
We have technical and organizational measures that protect your data against loss, manipulation and unauthorized access by third parties. We regularly upgrade our security measures to comply with the latest technical developments. For our online shop and transferring the data entered there by you, including payment information, Lobster Charms and our PayPal secure payment gateway encrypt your data using the SSL process (Secure Socket Layer). Lobster Charms only accepts payments through our PayPal secure gateway. Your sensitive financial information is only stored on the PayPal payment gateway secure servers. Lobster Charms receives payment from our PayPal payment gateway without ever seeing your financial information. This is currently the most widely-used and secure data transmission process on the Internet.

Technical and statistical data
When you visit our Website, we automatically collate technical and statistical data on the utilisation of the Lobster Charms online shop. This includes data such as IP address, browser type and operating system. Furthermore, the date and time of your visits to the individual Website sections are recorded. This data is collated to allow us to continually improve our Website and is evaluated purely statistically and anonymously.

In addition, on the websites of our online shop anonymised data will be collected and saved for marketing and optimizing purposes by Google Inc. software, GoogleAnalytics. This data will be used for user profiles under a pseudonym. For this purpose cookies will be used to collect and store data in anonymous form. The data will not be used to identify the visitors to our online shop in person and will not be related to the data about the bearer of the pseudonym. The collection and storage of the data can be refused at any time with future effect.

This data is only collected for the purpose of data security and for optimizing our web services. The data is not evaluated in any other way except for statistical purposes and then always in anonymised form. No personal surf profiles or similar will be created or processed.

Cookies
We use cookies (small text files stored on your computer's hard drive) to simplify navigation for you. Only these session cookies permit you to use, and comfortably read, the Webpage-wide shopping bag display to ascertain how many articles you have in your shopping bag, and what the current shopping total is, at any given time. If you do not wish to use cookies, set your browser to block cookies. However, we would like to point out that this will also block the use of the shopping bag function.

Where can you receive information relating to your data stored with us?
You have the right to demand information relating to your data stored with us. In the event that the data has been incorrectly, or illegally, stored, we will gladly correct, block or delete this data. You can request the deletion of data at any time. For this reason, we kindly request that you inform us of any changes to your data. In the event that you have any queries relating to data privacy, please contact:

Lobster Charms
1 Hamlin Street
Highlands North
2192
South Africa

or send us an e-mail at info@lobstercharms.com.

Changes to this data protection declaration
We reserve the right to change or supplement this data protection declaration as required. Any changes will be published here, which is why you should access this site regularly so that you will be informed at all times about the latest status of the data protection declaration.